Returns & Exchanges

5-Day Return Window

We want you to love your Savah piece. If for any reason you're not satisfied, you may request a return or exchange within 5 days of delivery.

Eligibility

To be eligible for a return or exchange, the item must be:

• Unused, unwashed, and in the original condition
• With all tags and packaging intact
• Free from perfume, deodorant, or any odour
• Not altered, tailored, or damaged by the customer

Non-Returnable Items

• Custom or made-to-order pieces
• Items purchased during final sale or clearance events
• Gift cards

How to Initiate a Return

1. Contact us within 5 days of delivery via WhatsApp (+91 7599 312 569) or email (savahlucknow@gmail.com)
2. Share your order ID and the reason for the return (a photo helps if there's a defect)
3. We'll arrange a pickup or share return shipping instructions within 24 hours
4. Refund or exchange is processed within 5–7 business days of receiving the returned item

Exchanges

Need a different size? We're happy to exchange — subject to availability. If the requested size is out of stock, we'll issue a full refund instead. Exchange shipping is on us.

Refunds

• Refunds are processed to the original payment method
• UPI and wallet refunds: 1–3 business days
• Credit/debit card refunds: 5–7 business days
• Net banking refunds: 5–10 business days
• Original shipping charges are non-refundable unless the return is due to a defect or error on our end

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We'll arrange a free pickup and send you a replacement or full refund — your choice. Shipping both ways is on us.