Privacy Policy

Who We Are

Savah (“we,” “us,” or “our”) operates the website savah.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

Personal information you provide

• Name, email address, phone number
• Shipping and billing address
• Payment details (processed securely by our payment gateway — we do not store card numbers)
• Order history and preferences
• Messages you send us via the contact form, email, or WhatsApp

Information collected automatically

• Browser type, device type, and operating system
• IP address and approximate location
• Pages visited, time spent, and referral source
• Cookies and similar tracking technologies

How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your order, shipping updates, and customer support
• To send promotional emails and new arrival updates (only if you opt in — you can unsubscribe anytime)
• To improve our website, products, and customer experience
• To comply with legal obligations

Payment Security

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We never see, store, or have access to your full card number, CVV, or banking credentials. Your payment data is encrypted end-to-end between your browser and Razorpay's servers.

Sharing of Information

We do not sell, rent, or trade your personal information. We share data only with:

• Courier partners — name, phone, and address for delivery
• Payment gateway (Razorpay) — to process transactions
• Analytics tools — anonymised usage data to improve the site
• Legal authorities — if required by law or to protect our rights

Cookies

We use essential cookies to keep your cart working and optional analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings, though this may affect site functionality.

Data Retention

We retain your order data for accounting and legal compliance purposes. If you'd like us to delete your personal information, email us at savahlucknow@gmail.com and we'll process your request within 30 days.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

Third-Party Links

Our website may contain links to third-party sites (Instagram, Facebook, etc.). We are not responsible for the privacy practices of those sites. Please review their privacy policies independently.